Q) How will my Mahogany Smoked Meats items be shipped to me?
A) All of our meat items are shipped in vacuum-sealed packaging. This is to preserve the delicious flavor of our products and to ensure that our products reach you at their freshest.

Q) I received my order today. The vacuum seal appears loose. What should I do?
A) If upon arrival the packaging has lost its seal or appears loose, discard the plastic packaging and refrigerate the meat immediately. Please call us at 888-624-6426 for further instructions.

Q) How do I prepare my fully cooked smoked ham or turkey from Mahogany Smoked Meats?
A) It’s easy! A conventional oven is the preferred method for heating our fully cooked hams and turkeys. Preheat your oven to 325° and then heat your smoked ham or turkey for 10 minutes per pound. The exact weight will be labeled on the package. Do you have further questions about the preparation of our smoked hams or turkeys? Please contact us at 888-624-6426.

Q) How should I store my unopened jerky and dried sausage products?
A) Your products will ship to you in vacuum-sealed packages. These intact vacuum-sealed packages of jerky will store best at room temperature. Once you have opened your jerky or dried sausage (or if the package has lost its seal), we recommend refrigerating your meat to extend product freshness.

Q) Are there any products that should be refrigerated immediately upon arrival?
A) Yes. Landjager, Hot Sticks, Cowboy Jerky and Indian Jerky require refrigeration upon arrival. The Landjager and Hot Sticks will store best when refrigerated in a brown paper bag.

Q) How long will my unopened meat products from Mahogany Smoked Meats last?
A) No matter how well it is stored, jerky will eventually become dry, brittle, lose flavor or grow mold — depending on the length of storage time and what type of environment the product is stored in. It is, after all, a perishable item! Therefore, we highly recommend that you consume your jerky within a reasonable amount of time. We recommend enjoying your Mahogany Smoked Meats product within 30 days of shipment.

Q) Do you guarantee product flavor, texture or freshness after 30 days?
A) No. Unfortunately, we will not guarantee the flavor, texture, or product freshness of our jerky after 30 days of your shipment. Be sure to finish your product within 30 days of shipment to enjoy the full Mahogany Smoked Meats experience. Thank you for understanding.

Q) I’ve opened my Mahogany Smoked Meats product. How long will it be good for in the refrigerator?
A) Your opened Mahogany Smoked Meats product will remain delicious in the refrigerator for up to two weeks. We do not recommend that you refrigerate our meat products for longer than 14 days. Additionally, our smoked cheese may be refrigerated for up to three months. Our smoked fish may be refrigerated for two days, once opened.

Q) Can I freeze my smoked meat products from Mahogany Smoked Meats?
A) Yes. All of our smoked meat products may be frozen for up to six months.

Q) What is your return policy?
A) At Mahogany Smoked Meats, we will do whatever it takes to make an order right. If you experience any type of problem with one of our quality products, please contact us at 888-624-6426 (or 760-873-5311) within seven days of receiving your order. We will either exchange your product or issue a refund.

Q) I have a question that wasn’t answered in the FAQ section.
A) We want you to be happy with your purchase and be confident in your purchase from Mahogany Smoked Meats. If you have a question that wasn’t answered here, please call us at 888-624-6426. We will be happy to assist you and answer any questions you may have.

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