Our Guarantee
If you experience a problem with any of our products, customer service, or shipping - or even if you don't like how it tastes - please let us know. We'll do whatever it takes to make it right for you.
Return Policy
We'll never ask you to return anything. Great service is our passion and what drives us. But we know stuff happens. Things go wrong. We consider it an honor when you let us help fix a problem.
Shipping Policies
All orders received after Noon PST will be processed the following business day. Perishable items only ship Monday and Tuesday unless an express shipping method is chosen. All orders with perishable items placed after 8:00 AM PST on Tuesday will ship the following Monday morning.
Out-of-Stock Items
Orders with out-of-stock items will be held and shipped when all items become available. We will do our best to promptly contact you by email and phone if your order has out-of-stock items.
Incorrect Shipping Address
Re-routing a package after shipment due to an incorrect shipping address is subject to a $15 charge to cover UPS imposed fees.
Military & PO Box Addresses
Due to delivery times, we cannot ship smoked or fresh meat items to these addresses. Jerky and Grocery items are okay for shipment to these addresses.
Shipping Options
UPS is our primary courier; however, we will choose the most appropriate delivery method for your shipping address and products ordered. Deliveries to Military and APO addresses will ship USPS.
Standard Economy
Standard Economy shipping for the contiguous U.S. is complimentary for orders $100+. All other orders ship for $7. In-stock merchandise will generally arrive 3-6 business days after your order is processed.
2-Day Air
In-stock merchandise will arrive within 2 business days following the receipt of your order. Orders placed after 12:00 PM PST will ship the following business day.
Next Day Air
In-stock merchandise will arrive within 1 business day after receiving your order. Orders placed after 12:00 PM PST will ship the following business day.
Shipping Holidays
Thanksgiving Day - November 27, 2025
Christmas Day - December 25, 2025
New Year's Day - January 1, 2026
Easter Sunday - April 20, 2025
Memorial Day - May 26, 2025
Independence Day - July 4, 2025
Labor Day - September 1, 2025